About this Policy
We will update this privacy statement whenever our information handling practices change.
What Information is Collected?
Personal information; the main way we collect personal information about you is when you give it to us. For example, we collect personal information such as contact details when you complete the Contact Us, or Customer Complaints and Feedback forms located on this website.
We also collect your information through our social networking sites such as Facebook and LinkedIn when people connect with us through messaging or posts on those platforms.
Cookies; information about your use of this site, or other sites that are accessible from our website, may be collected via Cookies.
How That Information is Used
Information collected via our Contact Us, or Customer Complaints and Feedback forms is used to ensure we can respond to your enquiries, complaints, or feedback, as efficiently and appropriately as possible.
Information such as Cookies is used to facilitate your use of FFE’s website, and to help us analyse how people are using our site so that we can continue to improve user experience.
Information collected through our Facebook or LinkedIn accounts is also used to improve our website, and to receive feedback from the community.
We will only collect and use personal information in line with our responsibilities under applicable data protection laws such as The Privacy Act 1988 and the Australian Privacy Principles.
At all times we try to only collect the information we need for the particular function or activity we are carrying out.
How that Information is Stored
Cookies are small data files transferred onto and stored in computers or devices by websites for record-keeping purposes and to enhance functionality on the website.
Most browsers allow you to choose whether to accept cookies or not. If you do not wish to have cookies placed on your computer, please set your browser preferences to reject all cookies before accessing our website.
Personal information collected electronically via our online forms is encrypted and safeguard in our secure databases.
Personal information that goes directly to our email inbox is safeguarded by individual passwords and kept secure at all times.
This information is stored only for as long as is necessary to either respond to your enquiry, or to resolve a complaint. Once your information is no longer required it is permanently deleted from our systems.
Disclosure of Information
FFE can and will only disclose personal information for the purpose for which it was collected, or at times, for a secondary purpose if:
- The individual has consented to a secondary use or disclosure
- The individual would reasonably expect FFE to use or disclose their personal information for the secondary purpose, and that purpose is related to the primary purpose of collection
- The secondary use or disclosure is required or authorised by or under an Australian law or a court / tribunal order
- A permitted general situation exists in relation to the secondary use or disclosure